How to raise a complaint
Please tell us what went wrong and what you would like us to do about it. Include any dates, names or documents that will help us understand.
You can contact us using the options on our contact page.
What happens next
- We acknowledge your complaint promptly.
- We look into it carefully and fairly, and may ask you for more information.
- We give you a full written response explaining what we found and what we will do.
If you are not satisfied
If you are unhappy with our response, tell us and we will review the complaint again.
If your complaint is about how we have handled your personal information, you can also contact the Information Commissioner’s Office at ico.org.uk (opens in a new tab).